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FAQ

Is there warranty for Alpha & Delta products?

There is a 1 year warranty for all Alpha & Delta products.

My earphones are defective. How can I claim warranty?

You can contact us here.

What is the default currency for this website?

Our default currency is US Dollars (USD)

Where do you ship from?

We ship the earphones from Singapore.

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. You will have to pay for the return shippping fees. 

If you wish to return the package after it is opened, you can do so within 30 days. A 15% handling fee will be charged (maximum charge SGD70). You will have to pay for the return shippping fees. 

In the event, that you had received the wrong items or a defective item within 30 days, we will pay for the shipping charges. 

For customers who purchased our product in our retail store, you may return any unopend packaging within 7 days from the date of purchase. We will not accept any request for refund for open package items unless the item is defective. 

We will notify you your refund via e-mail once we have received and processed the returned item.