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SHIPPING

Where do you ship from?

We ship from Singapore.

How long do you take to dispatch the item out upon receiving the order? 
We will usually take 1-2 business days to dispatch the item out. 

Do you ship internationally? 

Yes, we ship internationally.

What is the shipping method?  

We ship using Singpost registered postage to customers based in Singapore. 

For overseas customers, we ship using DHL Global Mail and DHL Express.

Overseas customers can also choose to upgrade their shipping to DHL Express for an extra cost. ( See information below)

 
For customers based in USA, we will deliver your product via the fulfillment by Amazon service.


PRICE TABLE FOR DHL SHIPPING 

COUNTRIES  FOR  ORDERS  BETWEEN: PRICE
Australia, Bangladesh, China, Hong Kong, India, Indonesia, Japan, Korea, Macao, Malaysia, New Zealand, Philippines, Taiwan, Thailand, Viet Nam 

USD 0- USD 149

ABOVE USD 150

USD 12

FREE

Austria, Belgium, Bulgaria, Cambodia, Canada, Cook islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kiribati, Latvia, Lithuania, Luxembourg, Maldives, Malta, Mexico, Monaco, Mongolia, Myanmar, Nepal, Netherlands, New Caledonia, Niue, Norway, Pakistan, Papua New Guinea, Poland, Portugal, Romania, Samoa, Slovakia, Slovenia, Solomon Islands, Spain,           Sri Lanka, Sweden, Switzerland, United States, United Kingdom, Tonga

USD 0- USD 149

ABOVE USD 150

USD 15

FREE

Afghanistan, Albania, Armenia, Bahrain, Belarus, Bosnia and Herzegovina, Egypt, Falkland Islands, Faeroe Islands, Georgia, Greenland, Iceland, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon,
Libya, Oman, Qatar, Saudi Arabia, Serbia, South Africa, Syria, Turkey, Ukraine, United Arab Emirates, Uzbekistan, Yemen, Jersey, Guernsey, Argentina, Brazil, Bermuda, Chad, Chile, Colombia, Congo, Costa Rica, Dominica, Dominican Republic, French Guyana, Guam, Guatemala, Haiti, Honduras, Iran, Mauritius, Morocco, Netherlands Antilles, Paraguay, Peru, Russian Federation, Uruguay, Virgin Islands (British), Virgin Islands (U.S

USD 0- USD 149

ABOVE USD 150

USD 27

USD 33

 

How long is the shipping?
Singpost registered postage

  • Singapore- 3-4 working days

DHL Global Mail

  • United States- 10-12 working days or 5 working days for items shipped via the USA fulfillment warehouse
  • Canada - 10-12 working days
  • Europe- 14 working days
  • Asia: 6-8 working days
  • Australia and New Zealand- 8 working days

DHL EXPRESS SHIPPING 

  • North America- 3-4 working days
  • Europe- 3-4 working days
  • Asia: 3-4 working days
  • Australia and New Zealand- 3-4 working days
  • Rest of the world- 5 working days
USA fulfillment

We provide faster shipping for USA customers via our USA Fulfillment Delivery services for some products. Items that are eligible for the fulfillment service will be specified in the product listing. The items will be dispatched via USPS first class delivery service. A tracking number will be provided. It will take 5 working days for the item to reach you. 


Returns Policy


You may return new, unopened items within 30 days of delivery for a full refund. You will have to pay for the return shipping fees. 
If you wish to return the package after it is opened, you can do so within 30 days. A 15% handling fee will be charged (Capped at USD 50). You will have to pay for the return shipping fees. 
In the event, that you had received the wrong items or a defective item within 30 days, we will pay for the shipping charges. 
For customers who purchased our product in our retail store, you may return any unopened packaging within 7 days from the date of purchase. We will not accept any request for refund for open package items unless the item is defective. 
We will notify you your refund via e-mail once we have received and processed the returned item.